02 35 43 12 44

Address and contact information

Sansha France 23 rue Eudier 76600 Le Havre, France

Payment

All orders must be paid in EURO currency using:

  • credit card: Visa or Mastercard
  • Paypal

Minimum online order

Minimum order is 25 Euros.

Stocks

Available items: All displayed items, sizes and colors are available immediately.
However we reserve the right to discontinue any color, size or item at anytime, before any update.

Backorders: Every effort is made to ship complete orders.
In the event we are temporarily out of stock of an item, it won't be let in backorder. Please specify in the comments box if you want us to wait until the integral availability of your order to ship your parcel.

Exchanges and returns

You have 30 days from the date of order to return items.

Please follow the steps below:

  • Fill out the return form and include it with your parcel (you will find it with your parcel received)
  • Products need to be returned in their original packaging with stickers and accessories (if there are any) and in perfect sales conditions.
    We will not accept washed, worn or damaged after opening products.
    Please return items to: SANSHA France – 10 Rue François ARAGO – 76600 LE HAVRE.
  • Return fees are the responsibility of the customer.

If all above conditions are met, you will be refunded the total amount (taxes included) excluding delivery fees. You will be refunded within a maximum of 10 days from the date we receive the items.
 
Sansha France cares a lot about the product quality. In case you find defective products, please let us know and we will send you a new product or we will refund you.

Thanks for following the return process as above exactly as explained and please mention the reason for your request.
 
In case the product has important damages, you can re-order a new item (while stocks last) and you will receive a replacement for the damaged product. In this case, delivery fees are the responsibility of Sansha.

Delivery

We deliver in Europe only.

For delivery in:

- Spain: please place your order from es.sansha.com

- UK: please place your order from london.sansha.com

- Czech Republic and Slovakia: please place your order from praha.sansha.com

- Romania: please place your order from bucuresti.sansha.com

 

Shipping fees

Continental France, Andorra, Monaco:

  • 4,90 Euros + handling fees of 3 Euros including tax for all orders under 25 Euros
  • Up to 25 Euros : 4,90 Euros for all orders

Belgium, Netherlands, Germany, Luxembourg :

  • Based on actual shipping cost  for all orders

DOM TOM: Based on actual shipping cost

Other countries from the European Union: Based on actual shipping cost

Europe (countries outside of the European Union): Based on actual shipping cost

No shipping on Saturday, Sunday and public holidays.

In case of loss or damage of the parcel, the recipient should deal with the carrier directly within 48 hours.

Promotions

Promo code cannot be combined with discontinued items or any other promotion.

Teachers

Teachers can access to their account at paris.sansha.com/affiliates/account/login or register and apply for a membership. The teacher account number will be given after reception of a letter from your dance school or licence number. Once your application is approved (which may take few days) we will send you your login details by email.

To join our Dance Teachers programme, teachers have to be registered in a school. We reserve the right to decide if more information are needed on a case by case basis and to decline an application we cannot verify the authenticity.

Discount cannot be combined with any other public offers. Discounts are calculated from our regular prices. Sansha France cannot be held responsible for any loss of profits arising from this programme.

This programme is not available to dance students.

Orders can be placed online using your account details, phone or fax.

Defective items

We will exchange, or refund, any item that is considered defective by our Customer Service Department. Please inform us within 48 hours. No complaint can be made over this period.

Products and pricing disclaimer

All our prices are quoted in Euro inclusive of VAT when applicable.
We reserve the right to change prices, descriptions, modify, or substitute products without notice.

Confidentiality

Sansha France gathers certain personal data about its customers. When an order is placed or new account is created, this database is updated. Those data enable us to better meet their information and facilitate assistance services.
You may review, update, correct or delete the Personal information in your sansha.com account by logging in to your account.

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